Refund Policy

Thank you for shopping with LuxEnvee! We aim to provide you with exceptional preloved luxury handbags and accessories. Your satisfaction is important to us.

1. Eligibility for Refunds

• Returns are accepted on items that are unworn, unused, and in their original condition.
• Items must be returned within 14 days of delivery to qualify for a refund.

2. How to Initiate a Return

• Contact us to initiate a return and provide your order number and the reason for the return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and applied to your original payment method within a few business days.

5. Non-Refundable Items

• Certain items are non-refundable, including sale items and gift cards.

6. Exchanges

• For exchanges, please return the original item and place a new order for the desired item.

7. Questions?

• If you have any questions regarding our refund policy, please reach out to us at Luxenvee@gmail.com or call us at 917-719-4777.